FAQ

The products are made in Sweden by our local partner and manufacturer who has a long experience in of making natural care products.

We only use PCR (Post Consumer Recycled) PET plastic bottles. They may vary in colour as we use 100% PCR depending on the source.
Our bottles are great for refilling so please check our assortment of refills packs/sizes. Refilling is the best alternative to reduce waste and lower
environmental impact. Please always consider recycling your used containers and keep plastic away from our oceans.

The base of our products is always of natural origin and we strive to use organic ingredients whenever possible. However, in some cases we may need to use
smaller amounts of nature identical ingredients, such as preservatives that occur in natural plants such as lingonberry, but is not possible to produce large scale.

No.

Yes, all our products are vegan. Our waxes do not contain bee wax.

No, we would never use animal testing for neither our ingredients nor our products. As a matter of fact this is forbidden in the EU so it is not an option for any caring brand within EU.

Store in normal temperature (18°C) and keep away from direct sunlight in order for the products to stay fresh.

All of our products have a shelf life of 3 years while unopened. For our personal care products, such as hand sanitizer, soap and hand cream;
after your product is opened, we recommend using it within 6-12 months, as indicated by the “period after opening” symbol on the label, to ensure
optimal freshness.

Yes, we sell refills on most of our products. Please refill your product with care. Do not clean your bottle as it may leave water residues behind that not necessary mix well with Act of Caring’s formula. Use dry clean hands and try not to get air inside. Make sure to secure the cap/head/sprayer on the bottles firmly after refilling.

The regulations for cleaning products in the EU requires specific labels. Products with high amount of alcohol must have a warning sign for example.

We use natural ingredients and essential oils, which can exhibit deviations from harvest to harvest, different batches of the same product can occasionally vary in color, texture and fragrance. Storage conditions, including temperature and light exposure, can also have an effect. Please note this does not impact the efficacy of your product.

No. We would never use these kinds of ingredients in our products.

You may have noticed this is not specified on our labels. There is a reason for that. Within the EU it is forbidden by EU-law to mention what a product “does not” include or what a product is “free from”.

All our ingredient lists are presented on actofcaring.com shop under “Ingredients”.

Due to changes in EU legislation all products containing any kind of fragrance, natural essential oils or synthetic, must have the word “Perfume” stated in the ingredient list. For home care products it should be stated as “Perfume”. To clarify what we use we added a bracket to our ingredient list explaining if it is a mix of essential oils or a natural fragrance.

During development of new products, Act of Caring has a rigorous testing process to evaluate safety, function and stability. These tests are repeated several times to validate. Our products are always tested on the founders and team of Act of Caring and never on animals.

Before any product is released to the public, the formulation must pass a Product Safety Assessment and Toxicological review, conducted by a qualified independent agency in Sweden.

The payment processors we work with are:

STRIPE – to view the privacy policy from Stripe please visit Stripe privacy policy
SWISH – to view the privacy policy from Swish please visit Swish privacy policy

Currently we ship within Europe. We do not deliver to any address in a country or region that is illegal for us to deliver to, for example trade embargo,
war or conflict zones.

We offer different shipping methods as specified in our online shop. Please note that restrictions in the delivery may occur. Freight forwarders used are DHL/UPS.

Products in stock are normally packed within 24 hours and delivered within 1-3 working days to Sweden, and 2-5 working days to European countries. We ship with road transport whenever possible for environmental concerns.

Our delivery dates are based on an estimated shipping lead time.

You will receive an order confirmation by e-mail and with tracking number.

Freight cost will be added to your order in accordance with your chosen delivery method stated in the online shop. For orders exceeding 500 SEK or 80 EUR we offer free freight.

If your order is not shipped or booked for transport, we can ship to a different address. Please send an e-mail to: weborder@theactofcaring.com

You will receive an order confirmation by e-mail direct from DHL or UPS with your tracking number.

Some of our products are classified as Class 3 Flammable Liquids for the purposes of transportation. Any parcel that we ship containing these products will be packaged and labelled appropriately to comply with Dangerous Goods safety regulations.

1. Send an email marked “Return” to weborder@theactofcaring.com, state your order number and list the products you would like to return. You will receive a return label from us by e-mail.
2. Print out and then attach the return label to the package.
3. Leave the package at a DHL/UPS access point.
4. Make sure to note the ID-number on your receipt and keep it safe to be able to trace the shipment.
5. You will receive a confirmation e-mail within 7 days after your return has arrived with us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Return allowed withing 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be liable for the shipping cost when returning your item/items. Return shipmen costs is 65 SEK within Sweden and 10 EURO for European returns.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be handled asap. We will refund the purchase amount deducted by the shipment cost through the same payment method, you used for the initial purchase. Please allow a few days for the banks to handle the transfer of the funds.

Late or missing refunds
If you haven’t received a refund within 10 working days, first check your bank account again, credit card company and your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at weborder@theactofcaring.com.

I am afraid we do not offer an exchange process. But if you wish to return and make a new purchase with us, we are happy to help!

Please see under ”How do I return a product?”

We are sorry to hear this!

Please send an e-mail to; weborder@theactofcaring.com. and describe what has happened as well as add a photo of the damaged product and outer package. We will contact you directly to solve the problem.

All our prices are inclusive of VAT. For international shipments any duties, taxes or VAT that might occur will be covered by the customer.

If you have any other questions, please contact us at hello@theactofcaring.com